play tk99's Privacy Policy
Here is a full description of how your personal information is collected, stored, and kept secure.
play tk99 places the highest priority on the privacy of its users. This privacy policy describes how your information is processed when you use our site, open an account, or use any of our services. Please read this policy carefully and contact us if you have any questions.
By continuing to use the site, you are considered to have accepted the terms of this policy. This privacy policy is linked to the Terms and Conditions and it is recommended that both documents be read together.
Scope of Information Collection
play tk99 collects only the information that is genuinely necessary to provide its services. Information that is unnecessary or irrelevant is not collected.
1.1 Information You Provide Directly
We collect the information you provide when registering an account. This includes:
- Full name and date of birth (for age verification — the service is available to users aged 21 and above)
- Mobile number and email address
- Preferred payment method details, such as bKash, Nagad, Rocket, or Upay account numbers
- Government-issued document details provided for identity verification
1.2 Automatically Collected Information
Some technical information is automatically recorded while you use the site. For example:
- IP address and browser type
- Device model, operating system, and screen resolution
- Time of site access, time spent on each page, and navigation patterns
- Cookie and session token information
1.3 Transaction Information
A record of every deposit and withdrawal transaction is kept. This includes the transaction date, amount, and payment method identifier. This information is used to ensure financial security and to resolve disputes.
Purpose of Using Information
Collected information is used only for the purposes listed below. Your information is never sold to third parties for commercial purposes.
- Account creation and management, password recovery, and login verification
- Processing deposits and withdrawals — particularly via bKash, Nagad, Rocket, Upay, or bank transfer
- Fraud prevention, anti-money laundering, and account security
- Providing support through our customer service team, with 24/7 live chat and email support available in both Bangla and English
- Analysing and improving site performance
- Age verification — all users must be 21 or older
- Fulfilling applicable legal obligations
Cookies and Tracking Technologies
play tk99 uses cookies on its site. Cookies are small text files stored in your browser. They are used to keep the site functioning correctly, to maintain your login session, and to analyse site usage statistics.
3.1 Essential Cookies
The site cannot function properly without these cookies. Maintaining login status, security tokens, and session management are all handled through these cookies.
3.2 Analytical Cookies
Information about which pages are visited most and where users encounter problems is collected to improve the site. These cookies do not identify you personally.
Cookies can be disabled from your browser settings. However, disabling certain cookies may limit some functionality of the site.
Information Sharing and Third Parties
play tk99 never sells your personal information and does not share it for advertising purposes. However, limited information may be shared with third parties in the following circumstances:
- Payment processing providers (such as bKash, Nagad, Rocket, Upay, and associated banks) — only the minimum information necessary to complete a transaction is shared
- Technology providers who assist with site operation and security — they operate under strict confidentiality agreements
- Law enforcement agencies — information is provided only in response to valid legal orders and in accordance with applicable law
- In fraud investigations, relevant information may be provided to the concerned authorities
Third parties with whom information is shared are contractually bound to maintain privacy standards equivalent to this policy.
Data Security Measures
play tk99 has put in place multiple technical and administrative measures to keep your information secure:
- All data transmission is secured through SSL (Secure Socket Layer) encryption
- Sensitive information is stored in encrypted form in the database
- Access controls for a limited number of staff — access to information is granted only on a need-to-know basis
- Regular security audits and risk assessments are conducted
- Passwords are never stored in plain text — they are stored in hashed form
- Accounts are automatically secured in the event of suspicious login attempts
However, no service can guarantee 100% security on the internet. We take every precaution, but users are also responsible for keeping their account passwords confidential.
Data Retention Period
Information is retained for as long as the account remains active and for as long as legally required. Even after an account is closed, financial transaction records are kept for a defined period — as this is necessary for financial regulation and fraud prevention.
Once the required period has passed, information is securely deleted or anonymised in a way that it is no longer considered personal data.
User Rights
Every user registered with play tk99 has the following rights regarding their own information:
7.1 Right to Access Information
If you want to know what information we hold about you, please submit a request to our support team. You can apply via 24/7 live chat or email.
7.2 Right to Correct Information
If there is any incorrect information in your profile, you can request a correction. Name and date of birth can be changed through identity verification.
7.3 Right to Request Account Deletion
You can request that your account be closed and your information deleted. However, due to legal obligations, certain transaction records may need to be retained for a defined period.
7.4 Right to Opt Out of Marketing Communications
If you do not want to receive promotional communications from play tk99, you can turn this off from your account settings or by contacting support. However, essential account-related messages (such as security alerts) cannot be turned off.
Responsible Gaming and Use of Information
play tk99 believes that betting and casino services should be enjoyed responsibly. We analyse users' playing patterns to help users who may be at excessive risk. Information collected for this purpose is never used for advertising or for third-party purposes.
The responsible gaming guidelines explain in detail how to set your own playing limits and seek help if needed.
Protection of Minors' Information
play tk99's services are for users aged 21 and above only. No information is knowingly collected from minors. Age is verified at the time of registration. If a minor's information enters our system for any reason, it is promptly deleted and the account is closed.
If a parent or guardian believes their child is using this site, please inform our support team immediately.
Changes to This Policy
This privacy policy may change from time to time due to business changes, new technologies, or legal requirements. A notice will be posted on the site before any significant changes, and registered users will be informed by email.
Continued use of the site after changes have been made will be considered as acceptance of the new policy. You can learn more about play tk99's history and values on our About Us page.
Contact
If you have any questions or requests regarding this privacy policy, please contact us:
- Live Chat: 24/7 support available from any page on the site
- Email: [email protected]
Our support team can assist in both Bangla and English. You can also visit the Frequently Asked Questions (FAQ) page for common queries.